CareHub Privacy Policy
Last updated: [DATE]
[CareHub Pty Ltd] (ABN 11 994 735 678) ("CareHub," "we," "us," or "our") is committed to protecting the privacy of everyone who uses the CareHub app and website (together, the "CareHub Platform"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who this policy applies to
This policy applies to all users of the CareHub Platform, including care providers, support workers, administrators, clients, and their authorised family members or representatives.
2. The information we collect
Depending on your role and how you use the CareHub Platform, we may collect the following types of information.
Account information: name, email address, phone number, password, role (staff, admin, client, family), and organisation.
Profile information: profile photo, date of birth, address, emergency contacts, and other details you choose to add.
Client and care information: care plans, progress notes, schedules, shift records, incident reports, and other records created in the course of providing care. Some of this is sensitive information, including health information.
Usage information: how you use the app, including pages viewed, features used, device type, operating system, app version, and crash reports.
Location information: where required for shift check in or service delivery, and only when you have granted permission.
Communications: messages, support requests, and feedback you send us.
3. How we collect information
We collect information in the following ways.
Directly from you when you register, set up your profile, or use the app.
From your employer or care organisation if they invite you to join CareHub.
Automatically through your use of the app, including usage analytics and device data.
From third parties where you have authorised this, for example payment processors.
4. How we use your information
We use your information to:
Provide and operate the CareHub Platform.
Create and manage user accounts.
Enable care providers to schedule, deliver, and record care.
Communicate with you about your account, updates, or support requests.
Improve the app through usage analytics and crash reporting.
Comply with our legal obligations, including record keeping requirements.
Detect and prevent fraud or misuse of the platform.
5. Sensitive and health information
Some information held in CareHub is health information or other sensitive information. We only collect this when it is reasonably necessary for providing care services and with appropriate consent. Access is restricted to authorised users within your care organisation based on their role.
6. Who we share information with
We do not sell your personal information. We share information only in the following situations.
Within your care organisation: information you enter is visible to authorised users in your organisation according to their role and permissions.
Service providers: we use trusted third party providers to help us operate CareHub, for example cloud hosting, email delivery, payment processing, customer support, and analytics. These providers only access information as needed to perform their services and are required to keep it confidential.
Where required by law: we may disclose information when required by Australian law, court order, or a lawful request from a government agency.
With your consent: where you have specifically authorised us to share information.
7. Where your information is stored
CareHub stores customer data on secure servers located in [Australia / specify country]. Some of our service providers may process limited data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles.
8. How we protect your information
We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure. These measures include:
Encryption of data in transit and at rest.
Role based access controls so users only see what they need to.
Secure password requirements and the option to use SSO.
Regular security reviews and monitoring.
Confidentiality obligations on all staff and contractors.
No system is completely secure. If you believe your account or information has been compromised, please contact us immediately at [support@carehub.com].
9. Data breaches
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
10. How long we keep information
We keep personal information only for as long as it is needed for the purposes set out in this policy, or as required by law. Care and health records are generally retained for the minimum periods required under Australian law and applicable industry standards. When information is no longer needed, we securely delete or de identify it.
11. Your rights
You have the right to:
Access the personal information we hold about you.
Request that we correct information that is inaccurate or out of date.
Withdraw consent for optional uses of your information, such as marketing communications.
Make a complaint about how we handle your information.
To make a request, email us at [privacy@carehub.com]. We may need to verify your identity before responding.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
12. Cookies and analytics
The CareHub website and app use cookies and analytics tools to understand how the platform is used and to improve performance. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features.
13. Children
CareHub is intended for use by care providers and the people they support. Where a client is a minor, their information is managed by their authorised representative or care organisation.
14. Changes to this policy
We may update this policy from time to time. If we make material changes, we will notify users through the app or by email before the changes take effect. The "Last updated" date at the top of this policy shows when it was last changed.
15. Contact us
If you have questions about this policy or how we handle your information, please contact:
[CareHub Pty Ltd]
Level 13, 477 Pitt St, Haymarket NSW 2000
Email: [privacy@carehub.com]